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It's A Numbers Game! by Kimberly Stevens
kim@askthebizcoach.com
Three years ago, Paul
left his corporate job to launch his freelance writing career, and he’s done
relatively well. He has a group of
regular clients that keep him going, and they are happy with his work.
When he first called me, he expressed concern over the sustainability of his
business. “Even though I’ve got
great relationships with my clients, and they send me enough assignments to keep
my business going, I have this nagging fear of losing them.
If I lost one or two
at the same time, I would really be in trouble.
I really don’t like feeling this vulnerable.
I don’t feel like I’m in control of my own business.”
“Okay, let’s say
that happened,” I prompted him. “How
long would it take you to get each new client to take their place?”
“I’m not sure,” he stammered. “I
don’t really keep track of those things. I’m
scared to even think about it.”
“But that’s why
we’re working together. So you can
look at these aspects of your business. So
you’ll be prepared for the unexpected. I
know it can be scary, so let’s look at it together.”
Paul and I continued
to discuss this topic during our next four coaching calls.
During that time, he plotted out his prospecting process, developed a
system for tracking leads and prospects as they traveled through the system, and
created a spreadsheet that showed him the status of each prospect at any given
time.
Run risks: blackjack switch source With these figures, he
was able to calculate how many leads he needed to generate in order to meet his
sales goals. As a result, he now feels much more in control of his business and
knows exactly what he must do in order to ensure his business’ survival.
None of us can predict when a client will move, lose money they budgeted for
our services, take our function in-house or choose another vendor, but we can
prepare ourselves to respond to these types of things so they have the least
amount of impact on the viability of our business.
Do you know how many leads you have to generate in order to get a new client?
5? 10? 25? 50? Although
industry guidelines may be available, what you really need to know is how many
prospects YOU have to approach in order to get one new client.
Knowing this number tells you what results you need to be getting from your
marketing efforts and knowing that tells you whether or not your marketing
efforts are sufficient to reach your annual sales goals.
Let’s say you want
to increase your sales by $18,000 over the next 12 months, and you know that, on
average, each client spends $1200/year with you.
That means you have to bring on 15 new clients in the next 12 months
($18,000 divided by $1,200).
Note that you’ll
need to go into more detail in order to calculate your own numbers since in this
scenario the average client spends $1,200/year with you, but if you don’t
bring him/her on until 6 months from now, you’ll only be making $600 in the 12
month period we’re looking at. But
let’s run with what we’ve got for the purposes of this example.
Мы подскажем auto insurance Premiums Monthly. So you have to bring
on 15 additional clients. If you
also know that you have to generate 10 qualified prospects for every person that
becomes a client, then you’ll have to generate 150 additional prospects this
year (15 clients * 10 qualified prospects).
Therefore, in order to
generate $18,000 more in sales you need to come up with some marketing methods
that will generate 150 additional prospects above and beyond those you are
currently generating.
Although this is not
an exact science, it does give you some numbers on which to focus in order to
make your progress toward your goal more measurable.
This measurability allows you to chart your progress throughout the year
which, in turn, increases the likelihood that you’ll reach your goals as you
are able to make mid-course corrections.
It worked for Paul,
and it can work for you! Ask yourself: are you filling your
prospecting funnel? For the first three
years of my web design business, I just took what came my way.
I did what I thought would bring in business and waited for the results.
I did very little analysis of the process, so I was never able to predict
what activities I needed to do in order to get my desired results.
A few years ago, a
management consultant introduced me to the idea of the prospecting funnel.
It’s a way to track your prospecting process so you know how many
prospects are in each stage at any given time.
Over time, you are
able to predict how many prospects you need to generate in order to produce one
new client. This helps you set
realistic sales goals, plan effective marketing efforts and budget sufficient
marketing dollars.
On a blank piece of paper, draw a large funnel taking up the whole page.
To the right of the funnel, starting at the top, write the first step of
your prospecting process (for example, first contact with prospect at networking
meeting, cold call, web site query, etc.).
Below that, leaving a
little space between the two, write the second step of your prospecting process
(for example, scheduling a meeting). Continue
writing the subsequent steps of your prospecting process, one below the other,
until you reach the bottom of the funnel. The
last step should be the one where the prospect becomes a client (for example,
you receive the signed contract back with a deposit check).
Now, go back to the
top of the funnel and for each stage that you identified, write how many
prospects you have who are currently at that stage.
Write these figures inside the funnel.
If you have room, you can write the names of the prospects that are at
each stage.
Now, you may want to
create a spreadsheet that helps you track when the prospect entered your system,
when they hit each stage and when they became a client. You can use the first
column to write prospect names and other columns to write each prospecting step.
Then, each row, reading from left to right, can show what date the
prospect entered each stage of your prospecting process.
Over time, you’ll be
able to come back to your spreadsheet to calculate the number of prospects it
takes to generate one new client and the amount of time it takes, on average, to
convert a new prospect into a customer.
Once you’ve refined your prospecting system and funnel, you may want to create
a giant version of the funnel on a flipchart where you can write each
prospect’s name on a sticky note and move them from one stage to the next.
It can give you a
great visual of your current prospecting status and show you what areas need
your attention. Best of Luck! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Kimberly Stevens is the author of "Ask The Biz Coach ... How To
Multiply Your Income: The Professional's Guide to Making $100,000+ a Year".
Sign-up for a 5-part free Email Mini-Course, "The Secrets of Professionals
Who Make $100,000+" at www.askthebizcoach.com
August 20, 2002